ended
Call Info
Statusended
Modebridge
Caller IDunknown
Customerunknown
StartedJun 16, 2026, 10:15 AM
EndedJun 16, 2026, 10:15 AM
Duration0:50
Call SIDCA964a3a340875b1c6f95858a023fb49e7
Recording
Download recordingRE60840e02f2ea34e7a9c6fef8f1d34e2b
Compliance & Analysis
20
negativeno resolution
The customer initiated the call but experienced a communication issue, as they repeatedly asked if the agent could hear them. The agent did not respond, leading to a frustrating situation for the customer. There was no resolution to the customer's inquiry, and the call ended without any productive dialogue. This situation raises compliance concerns regarding the agent's responsiveness and the lack of engagement with the customer.
Gray areas & violations
Agent's lack of response to the customerhigh
“Customer repeatedly asked, 'Can you hear me?'”
Compliance checks
foul language / profanity
No foul language used.
respectful & professional tonehigh
Agent did not respond to the customer.
required disclosures / identity verificationmedium
No identity verification or disclosures made.
customer satisfactionhigh
Customer expressed frustration with repeated greetings.
issue resolutionhigh
No resolution provided to the customer.
interruption / over-talking
No interruptions noted.
Topics
communication issuecustomer frustration
Transcript
CustomerASR 98%Hello?
CustomerASR 94%Hello?
CustomerASR 100%I can hear you. Can you hear me?
CustomerASR 98%Hello?