training → sales assistant

The customer, Peter Meier, called to seek assistance regarding a billing issue from the previous month, specifically noting that his May invoice was significantly higher than usual. The agent, Hamza, initially seemed confused and did not directly address the customer's concern about the billing discrepancy. The conversation lacked clarity and direction, leading to a potential compliance concern regarding the agent's ability to handle the customer's issue effectively. There was no resolution provided during this exchange, and the agent's responses did not demonstrate a professional tone.